Returns & Refund Policy
If you want to process a return, please review our Returns & Refund Policy below, and give us a call at (239) 461-5522.
Within 30 days (from date of invoice), a PRODUCT may be returned for exchange (or for refund where permitted) subject to the PRODUCT being in its new and unused condition. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund or exchange 'used' or 'installed' PRODUCTS. All returns must be pre-authorized (please call us for an RMA number and return instructions). The return must be received within 14 days of being authorized and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a PRODUCT being returned. Except for warranty claims, failure to request a return after 30 days (from date of invoice) will be deemed to be permanent acceptance of the PRODUCT. Do not attempt to return a PRODUCT without a valid RMA number clearly displayed on the shipping carton as it will not be accepted and will result in being returned to the sender at the sender's expense. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage. A PRODUCT shown at our web site identified in the specifications or elsewhere as "Special Order" or "Non-Returnable" or "Non-Refundable" or "Custom" cannot be returned for refund including (but not limited to) all Christmas light strings, all light bulbs and all batteries.
Shipping costs are not refundable and Solar Illuminations does not arrange or pay for shipping of any PRODUCT being returned including any insurance or packaging costs etc. The exception is if we have shipped an incorrect PRODUCT, in error, then we will arrange for pre-paid return shipping. For warranty repairs. a technician fee may apply for inspection, handling, return shipping of a PRODUCT that is returned reported as 'faulty' but has no faults found. Shipping costs to/from an international address are the responsibility of the customer regardless of the reason for the return. If a PRODUCT is found to be faulty within the warranty period, it will be repaired or replaced, at our discretion. New and unused returns that are approved to be refunded are subject to a 25% restocking fee. The restocking fee applies to shipments that have been refused, shipments that have not be delivered and orders that have been cancelled after being shipped. Refunds are usually processed within 14 business days from the date returned and applied to the original payment method. This means if you paid by a specific credit card then the refund will be credited back to that same card. We do not offer store credits or gift cards. Solar Illuminations reserves the right to refuse any non-compliant return and ship the PRODUCT back to the customer (at the customer's expense) thereby refusing the repair, replacement, exchange or refund, where the customer has failed to comply with our Terms, Conditions and Policies. We are not responsible in any way, financially or otherwise, for the installation and/or re-installation of any PRODUCT or any other consequential loss.
If a product is supplied with a manufacturer's warranty, then you may be required to contact the manufacturer directly, in the event of any problem. You will need to follow the manufacturer's procedures regarding any warranty claim. A limited amount of PRODUCTS offered are non-returnable. Such PRODUCTS include (but not limited to) special orders, non-returnable orders, non-refundable orders, custom orders, all batteries, all light bulbs, all spare parts, all Christmas LED string lights, all solar panels, commercial flag lights, all street, parking lot and area lights and most sign and billboard lights etc. These PRODUCTS are 'all sales final' and are not eligible to be returned for refund and can only be returned if the PRODUCT is defective which (if under warranty), upon inspection & testing is found to be defective, the PRODUCT will be repaired or replaced (at our discretion) with an identical PRODUCT.