Shipping & Delivery
Shipping or delivery charges are based on merchandise total only for each delivery address. We usually ship all domestic orders via UPS Ground. We usually process orders within 5 business days but typically in just 1-2 business days (subject to the product being available). Large orders or complex orders may take additional time. You can choose to upgrade to UPS Three Day Select, Second Day Air or Next Day Air. If you select one of this faster 'air' shipping services, your order (provided it is in stock) will usually ship from our warehouse as quickly as possible and take priority over Ground service orders. We will not be held responsible in any way for any unforeseen delays in the shipping process and we do not guarantee a delivery date regardless of the shipping service used. We do try and prioritize next day air, second day air and three day select respectively although the shipping date can be affected by the time of the day or day of the week that your order arrives with us. We may need to verify your details for credit card fraud prevention purposes and this may delay shipping. When calculating delivery dates usually the date of dispatch is not included in the shipping time and the estimated date of delivery is subject to the actual date of dispatch. Refer to your email from UPS with the tracking number for further information as it will provide an estimated delivery date. Many of our shipments are sent with a signature required. This helps prevent mail order fraud, credit card fraud and theft of unattended parcels. You may be required to be at the delivery address on the day of delivery. This email may be sent to you automatically via UPS once your shipment leaves our warehouse (provided you have supplied us with a valid email address). Regardless of reason, if a delivery is refused or an order is cancelled after it has shipped, then our re-stocking fee will apply, the original shipping costs will not be refundable and the return shipping costs will be deducted from any refund. For orders that require re-shipment, the shipping costs will be chargeable again. For UPS interception of a parcel (where available) and for address modifications a fee will be charged for this service. Sometimes, when using an air service, additional charges will occur due to the dimensions of the package. It is not just the weight of an order but often the dimensions of the complete carton that calculate the cost of air shipping. Most of our international orders are shipped via UPS or USPS (US Postal Service). The service provided, depending upon the country of destination, usually offers delivery within approximately 10 business days from the date the order is processed. Where shipping costs allow, insurance is purchased to cover against loss or damage. From time-to-time the shipping cost provided at the web site may be less than the actual cost. In these circumstances if the cost is considerably higher, then the customer will be required to pay the additional costs. Delivery calculations should only include business days (Monday to Friday) and exclude all USA public holidays and public holidays in the destination country. We reserve the right to use an alternative shipping company or courier where necessary and/or when a large volume of cargo (by weight and/or dimensions) is being shipped. For shipments of large volume and/or weight the cargo may be placed on one or more pallets. For large, heavy or pallet shipments we usually use UPS Freight for domestic freight shipping or another trucking company that we choose to appoint. For cargo received in bulk, or on pallets, and for all street light purchases, it is important that you check and inspect all items at time of delivery because, once signed for, unfortunately Solar Illuminations or the appointing shipping company, does not accept any responsibility for any loss, damage or shortages once signed for. Sorry...no exceptions, no excuses. A delivery attempt is made once only, by UPS Freight. If delivery cannot be accepted on the first attempt the second and subsequent attempts will be chargeable, by UPS Freight, at their current rate and will be payable by the customer or consignee. Use of the lift gate on the UPS Freight truck is not possible unless agreed prior. This is a chargeable service and is payable in advance. Throughout the months of November & December we are exceptionally busy and any order required in time for Christmas should be made well in advance. We can ship an order to most world-wide destinations. Orders shipped outside of the USA, may attract import taxes, duties and fees applicable to the destination country. Such fees vary (depending upon the value, commodity and origin of your order) and you would have to check with your local tax office. We are not responsible for any shipping delays beyond our control or for any import taxes, duties, fees or charges relating to the delivery of your order or for any problems associated with the legal requirements imposed in the destination country relating to the imported order when shipped outside the USA. If you are paying by check or by PayPal eCheck, then appropriate clearance time must be allowed, regardless of selecting a faster shipping service. If paying by a bank wire transfer/telegraphic transfer, the funds must arrive with our bank before the order can be shipped. If you have a query regarding shipping please email for further assistance. If you selected UPS shipping, then a tracking number may be emailed, by UPS, one time only, to the email address you provided and that tracking number cannot be re-sent. If an email address is invalid, or you have spam/junk mail filters or delete the email, then the tracking number will not be available again or re-sent. Orders not shipped by UPS may not receive a tracking number. Solar Illuminations does not guarantee the supply of a tracking number for any shipment. UPS will usually only attempt up to three deliveries. Usually after a third delivery attempt your shipment will be automatically returned to Solar Illuminations by UPS. If this happens your order will be refunded less our restocking fee and less shipping costs or the order can be shipped back to you again, at your expense. We will not be responsible for inbound or outbound shipping costs, upon cancellation, after an order has shipped. Likewise, we will not refund any shipping costs if a parcel is refused or returned for any reason or if the wrong shipping service was selected during check-out. Shipping is a service provided, and therefore naturally once that service has been provided, it is not refundable. We do not accept customer arranged freight or customer arranged courier collection of any cargo. When you take delivery of your order the contents must be thoroughly checked and inspected immediately. Shortages, errors or damage claims must be reported immediately, upon receipt of the order, by telephone during our business hours. Failure to do so, your order is deemed as being received in perfect order without damage, error or shortage. Failure to report shipping damages, shortages or order errors is entirely the customer's responsibility and no claim will be accepted thereafter, regardless of reasons given. No exceptions. In the event of a product being shipped by Solar Illuminations incorrectly, the problem must be advised immediately and all parts and packaging must be retained. For cargo shipments Solar Illuminations will usually arrange collection of the incorrect order and it must be made available for collection (prepared and packaged in it original condition, ready for safe and secure transit) on a date which will be advised. If the shipment is not made available or not returned it will be chargeable and any costs associated with the attempted collection, will be chargeable to the customer. For standard parcels, usually a pre-paid UPS label will be emailed or mailed for the immediate return of an incorrect product. At our discretion, a replacement product may be shipped which will contain a pre-paid UPS label for the immediate return of an incorrect product. Pre-paid UPS labels are issued once only and if not used within 14 days they will automatically become void, after which return shipping costs will be at the customer's expense. All returns of incorrect products must arrived back with Solar Illuminations within 14 days, otherwise it will be deemed that the customer is intending to keep the product. The original product, label costs and all shipping costs associated with the replacement product will then be chargeable. In the event that your order is damaged during shipping this must be noted with the shipping company at time of delivery and reported to Solar Illuminations immediately so that a claim can be filed with the shipping company. The damaged shipment must be held aside to await inspection by the shipping company. All cartons and packaging must be kept intact. When the claim has been completed and approved by the shipping company a replacement part or product will be shipped. Only in certain circumstances and at our discretion will a replacement part or product be shipped before a damage claim has been approved. The time for a claim to be processed by the shipping company can vary and is beyond our control but is typically resolved in 10 days (subject to the nature of the claim and cargo).