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Warranty Information

Subject to warranty registration, all our PRODUCTS are supplied with a minimum 12 month limited warranty (from date of purchase) excluding all halogen light bulbs and all batteries. Batteries warranties are supplied by the battery manufacturer and may vary. Many of our PRODUCTS have either a 2 or 5 year limited warranty (as from April 1st 2013) and the majority of our solar panels have a 20 year limited warranty (as from March 10th 2014). Check the PRODUCT specifications and descriptions for more information. As from February 1st 2017 all PRODUCTS must be regsitered for warranty coverage. If a PRODUCT is not registered (regardless of reason) then a basic 30 day limited warranty will apply from date of purchase. It is therefore highly recommended that you register the extended limited warranty for your PRODUCT at within 30 days of purchase. No reminders will be issued. The purchaser is responsible for limited warranty registration. If the purchaser is not the end-user then the purchaser must ensure that the end-user is aware of the limited warranty registration. Solar Illuminations accepts no responsibility for failure to register the limited warranty of a PRODUCT (regardless of reason) and no exceptions apply. Technical support may not be available after 30 days (from date of purchase) if the PRODUCT is not registered for warranty coverage.

Limited warranty coverage applies to manufacturing defects only. Limited warranty coverage does not apply to (and not limited to) the following: PRODUCT misuse; an incorrectly installed PRODUCT; lack of sunshine; low insolation; seasons; weather conditions; geographic location issues etc. These are examples of human error, Act of God and/or natural environmental effects which would not be covered by any warranty. In addition, illumination times may vary and is not covered by any warranty as we are unable to guarantee the illumination time of any solar light that we offer. Should a genuine fault develop within the limited warranty period, the PRODUCT will be repaired or replaced at our discretion (after inspection and testing) and in accordance with our Terms, Conditions and Policies. The limited warranty does not cover weathering, corrosion, residue, surface scratches, fading or discoloration of any surface or finish. Also the limited warranty does not cover theft, vandalism, damage or destruction (accidental or deliberate), wind, lightning, ice, snow, storm or any other weather related conditions or Act of God etc. No warranty is provided for any light bulbs or any batteries unless provided by the manufacturer and in such instances, any claim would be directly with the manufacturer. Valid, written proof of purchase is required for all warranty claims. Without proof of purchase limited warranty coverage will be denied, no exceptions. For PRODUCTS that use multiple LED's or SMD's we do not define the PRODUCT as being defective unless more than 5% of the LED's or SMD's fail to illuminate. The limited warranty is null & void if a PRODUCT has been altered or damaged due to normal wear & tear, abuse, improper maintenance, liquid ingression, improper use, disassembly of parts and/or attempted repair, modification or alteration.