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About Us

THE COMPANY
Solar Illuminations is long established company that has been in business for over 11 years and an e-commerce retailer of solar lighting for over 10 years. During this time we have continued to grow and expand our collections thereby becoming the global leader in solar powered lighting. We offer the largest collection of solar lights to the USA and Worldwide. The majority of which, are our own design and unique and excusive to us. We have our own in-house design team with engineers based at our Headquarters in the USA. They are constantly adding exciting new products, improving existing products and keeping up to date with the latest technology. Most of our products are made by us or manufactured exclusively for us under license. We carefully source our components from around the world and carry out extensive quality control during and after the manufacturing processes. We even carry out a final inspection and test of every product just minutes before it is packed and shipped to every customer. That is how far we go to ensure all our customers receive exactly what they ordered and that it is ready for immediate installation and use. We have the reputation of being the ultimate source for professional solar lighting. Give us a try and let us prove that we are the best.

WHO WE SERVE
We have served over 150,000 customers around the world including major corporations, blue chip companies, both US and British government departments, towns, cities and municipalities etc. We have fulfilled many military contracts for supplying our lighting to support the US and British military in Iraq and Afghanistan as well as various bases around the world. We supply products to the general public, to trade and wholesale customers (including some US electrical wholesalers), to schools, colleges and universities and just about anyone who is looking to purchase professional solar lighting.

WHAT WE HAVE
Unlike many internet retailers we are a real, physical 'bricks & mortar' establishment with our own 16,000 ft² warehouse facility. All the products that we offer are physically held in our warehouse that we own. We do not 'drop ship' your order from a third party. At any given time, we hold stock volume of over 282,500 ft3 with a retail value of over $2.5million. So whatever you need, it's usually readily available.

ORDER PROCESSING TIME
Although we say to allow 1-2 business days for your order to be processed and shipped most orders are sent out same day. 99.9% of orders that are in stock are processed and shipped same business day even if you order on a weekday as late as 2pm US Eastern time.

SHIPPING & OPTIONS
Most of our products that are available to order online at our web site are can be shipped using a regular parcel service. Some of our larger or more expensive products cannot be ordered on our web site and you will need to call us. Also some of the items (due to their size and/or weight) must be shipped using a freight service. For faster shipping and for an extra fee, the option of a Next Day Air or Second Day Air service is usually available. We do ship internationally and the transit time will vary depending upon the service used and the destination address.

SHIPPING SERVICE
We use the services of UPS for the delivery of all orders to customers within the USA. We us UPS Freight for the delivery of freight shipments within the USA. We may also use UPS or UPS Freight for some international shipments. Depending on the shipping service selected for our other worldwide customers we may use USPS (United States Postal Service) Priority Mail. After leaving the USA, this air mail service is usually then handled by your national mail or parcel carrier when it arrives in the destination country. All products are well packaged and insured. For your security usually a signature is required.

DATA SECURITY
We use SSL security certification on all pages of our web site. Many e-commerce sites only have security on the payment screen. We go one step further by applying SSL to our entire web site. We also have 100% PCI compliance in accordance with the requirements of card issuers such as Visa and Mastercard etc. Our payment processor (Auhtorize.Net) is one of the largest and most reputable companies in the USA. All payment sections at our payment processor have SSL security and PCI compliance. In addition to all this security and protection, our entire web site is automatically scanned by McAfee every day for vulnerabilities, malware and other scripts and viruses. You can verify this by viewing and clicking on the white "McAfee Secure" logo on our home page. We have never had a security or data breach of any kind in over 10 years of e-commerce retailing.

CALL OR EMAIL US ANYTIME
Our Headquarters is located in wonderful, sunny city of Fort Myers, Florida. We are open Monday to Friday 8am to 5pm (excluding holidays). If we are unable to answer your question or query immediately we will have one of our knowledgeable sales or technical support team call you back promptly. Our phones are manned by live operators so you will never get a voice mail. We never miss a call and we never forget to call anyone back! Alternatively you can send us an email and we will reply the same day or next business day.

VISIT US
If you want to visit us, view a product or arrange a personal pick-up then please contact us to make an appointment. We are not a retail store but will gladly assist you with any questions that you may have or arrange to have a product available for you to see in our main reception area. Local customer may prefer to pick-up their order in person and you should contact us to obtain the weight and volume of your order in advance. We do have a truck bay with loading dock and fork lift on site. Please ensure you arrive with a suitable vehicle to transport your purchase. We are easily accessed by I-75 (exits 128 or 131) or by US-41. South West Florida International Airport (RSW) is about 15 minutes away and Miami International Airport (MIA) is about 2 hours away.

LOWEST PRICE GUARANTEE
We will never be beaten on price. Never! If you find a similar product offered by a USA based competitor let us know and we won't just match it, we will beat it by at least 10%. Now that's what we call a real 'lowest price guarantee'. We are so confident our prices are the best in over 10 years of e-commerce retailing we are yet to receive a claim.

30 DAY RETURNS
We understand that you may need to a return a product for various reasons. Some on-line stores don't allow returns, period. Others might only allow a few days to request a return. We don't think that's right so we give you a full 30 days to be able to return an unwanted item. Naturally it must be in its brand new, unused, uninstalled condition and originally packaged so it is fit for resale. See our Returns policy for more information.

12 MONTH PRODUCT WARRANTY
We want you to be happy with your purchase and it is likely to give you many years of trouble free use. In the unlikely event that something goes wrong we are here to provide full support and warranty coverage. Most online retailers offer a 90 day guarantee. If you purchase from us and your product has a genuine defect within 12 months from the date of purchase we will repair or replace it. Some of our products have a longer warranty (up to 5 years) so please check the individual product description for more information. Some of the batteries that we offer have a warranty with the manufacturer of 24 months or more.

20 YEAR SOLAR PANEL WARRANTY
Most of our products use solar cells made in Germany by Bosch or Siemens or in Japan by Sharp. They are made to the highest quality and proven to be ultra reliable and long lasting. We are so confident of the quality of our solar panels that we back them with a 20 year warranty against manufacturing defects.

TECHNICAL SUPPORT
In the unlikely event that you experience any problems with your product or need any assistance or advice in assembly, installation or re-installation we are just a phone call or email away. We offer free, unlimited lifetime technical support. You can call us during our business hours for technical support. If we are unable to answer your question or query immediately we will have one of our qualified, technical support team call you back promptly.

SOLAR WORKS!
It is a myth that solar does not work when it is cloudy. It is a myth that solar lights only recharge in the summer or only when the sun is shining brightly. Solar technology has jumped ahead in leaps and bounds. Battery technology has improved significantly and LED's have become brighter and more efficient than ever before. The cost of solar cells has dropped substantially over the last few years so increasing solar panel wattages is no longer a huge expense. Couple these three factors together and you get affordable, reliable, efficient solar lights that can easily handle the geographic location of the United States and most other countries around the world. We have sold many of our products to satisfied customers in locations such as northern Canada and Alaska for example. So rest assured, solar power works just fine wherever you are!